Frequently Asked Questions
Buyer Questions
How does bidding work?
You can place a bid on any active auction. If your bid is the highest and meets or exceeds the reserve (if any), you'll win the item. Bidding increments depend on the current price tier.
Can I cancel a bid after it's placed?
No. All bids are final and binding. Please be certain before placing a bid, as it cannot be canceled or retracted.
What is popcorn bidding?
Popcorn bidding extends the auction time by 10 minutes if a bid is placed within the final 10 minutes. This ensures all interested bidders have a fair chance to respond.
What is a reserve price?
Some items have a reserve, which is the minimum price required for the item to sell. If the reserve is not met, the item will not be sold.
Can I add items to a watchlist?
Yes! You can add as many items as you’d like to your watchlist to monitor their progress without placing a bid.
Will I see the minimum next bid amount?
Yes, each auction shows the minimum next bid required so you always know the correct amount to enter.
Do you combine shipping for multiple items?
Yes, we combine shipping whenever possible. If you win multiple items, we’ll package them together to save on shipping costs, unless the items are too large or fragile to be safely shipped together.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, and more—securely through our website.
What is the Buyer’s Premium?
A 17% Buyer’s Premium is added to the final winning bid. This fee helps us cover auction and platform costs.
When do I need to pay if I win?
Payments are due within 7 days of winning an item. Late payments may result in cancellation and a 15% restocking fee.
Do you accept returns?
All sales are final. Due to the nature of our auctions, we do not accept returns or offer refunds.
Do you ship internationally?
Not at this time. We currently only ship within the Continental United States.
What if my package says delivered but I didn’t get it?
If tracking shows the package was delivered but you haven’t received it, we’ll help you file a claim with the carrier. However, we cannot refund or replace items marked as delivered.
How is sales tax calculated?
We collect sales tax in states where we have nexus, currently Arizona. In some cases, our platform may automatically collect sales tax in additional states based on their tax compliance tools.
How long does it take to hear back from support?
We aim to respond to all inquiries within 1–2 business days. Contact us anytime at sales@inkedauction.com.
Seller Questions
How do I consign items to Inked Auction?
To consign, email us at consignment@inkedauction.com or use our consignment form. You'll provide details about your items and how you'd like them listed. Once received, we'll review and approve eligible submissions.
What fees do sellers pay?
Sellers are charged $5 or a 10% commission fee (whichever is greater) on the final sale price. This does not include the Buyer’s Premium, which is paid by the buyer.
Can I set a reserve price as a seller?
Yes. Sellers may request a reserve price for their items, but reserves must be set at $50 or more and are only available in designated reserve auctions.
What happens if my item doesn't include an approved authentication?
If your item lacks an accepted Certificate of Authenticity, it will be sent to Beckett or JSA for verification. The minimum fee is $10 per item, and turnaround time may vary depending on authenticator availability.
Can I remove my item from an auction?
Items may only be removed if they have not yet received a bid or if they were listed contrary to your instructions. A $20 fee and shipping costs apply for any item removed from inventory.
What authentication companies do you accept?
We currently accept Beckett Authentication Services, JSA, PSA/DNA, ACOA, Fanatics, SWAU, Celebrity Authentics, and official player or actor holograms. This list may be updated at any time.
If you have any questions, please contact us at sales@inkedauction.com